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R
RAFUZZY
Participating Frequently
August 19, 2021
Question

Creative Cloud Fails to Update PS and AI

  • August 19, 2021
  • 3 replies
  • 810 views

Creative Cloud refuses to update both Photoshop v22.5 and Illustrator v25.41. Error (of course) is the very generic ERROR 403. I have RETRY'd multiple times as explained by Adobe - no luck. I found a past thread regarding an upgrade to the Visual C++ libraries. I update my VC to 2019 (latest version) - no help.

 

I've tried to look online to see if I can upgrade directly (outside of CC) but it appears that Adobe wants all updates to go through Creative Cloud. Any other ideas out there? I long for the Adobe days when we could update individual apps straight from the source instead of having to go through another application. Anything you can offer would be appreciated!

This topic has been closed for replies.

3 replies

D
Dr. Otto Schmidt
Inspiring
September 1, 2021

The same here. Only PS and AI cannot be updated.


Dreamweaver, InDesign, Audition & Incopy were updated, while PS and AI abort with error 403.

When uninstalling PS and AI, they can't be reinstalled either - error 403.

 

No firewall & no proxy in between. All solutions offered by Adobe do not work....

And we don't have single licenses here but enterprise access.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 1, 2021

Otto, please ask your organization's Creative Cloud administrator for assistance. This Download and Installation forum, where this public forum discussion is currently located, is designed for individual users who have full control of the computer and network they are using the membership on.  We do have a separate Enterprise & Teams forum at https://community.adobe.com/t5/enterprise-teams/ct-p/ct-enterprise-and-teams?page=1&sort=latest_replies&filter=all&tabid=all if you wish to post there.

 

Rafuzzy, are you attempting to install the software on a computer and network you have full control of?  Or are any of the components managed by the organization that manages your e-mail address?

D
Dr. Otto Schmidt
Inspiring
September 1, 2021

Hi Jeff,

 

I'm the admin 🙂 I'll take a look at the Enterprise forum.

 

Thanks

Jens

Kev Gregory
Kev Gregory
Participant
August 30, 2021

I have the very same issue on my laptop.  Used PS without issue a day ago, now it has been partly upgraded and doesn't show all aspects. 

I've tried updating Creative Cloud, as detailed in the help page, but it's already up to date.

My updates are always Error 403, now have a progrm I'm paying for that I can't use!

    R
    RAFUZZYAuthor
    Participating Frequently
    September 6, 2021

    You may want to try updating again as both of my applications (AI and PS) successfully updated within days of each other.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 20, 2021

    Please see here:

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      R
      RAFUZZYAuthor
      Participating Frequently
      August 20, 2021

      Following instructions in the link re: log files I am finding no FATAL errors as it suggests in the links. The only error I'm seeing is a proxy error. I have no proxy server onsite so I turned off my firewall completely for DOMAIN/PUBLIC/PRIVATE. Still no success. I added PDAPP.EXE to both INBOUND and OUTBOUND firewall settings - still no success.

       

      Still unable to update PS and AI. All other updates are successful in Creative Cloud. Anything else you can suggest?

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        August 30, 2021

        Rafuzzy, I am sorry individual Creative Cloud memberships updates are managed by the Creative Cloud desktop app.  The computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to complete the update process.  If this is not possible, then the organization you work for may want to look at a Creative Cloud for Team or Enterprise membership, which includes the ability to deploy applications and updates on the local network.

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