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veldthui
Participant
March 14, 2023
Question

Creative Cloud Failure

  • March 14, 2023
  • 1 reply
  • 583 views

Getting the dreaded error for CC and it won't fix itself. Reading all the rest of the items it say to uninstall and reinstall from a new download.

Tried doing that and it says I have items installed that require CC and have to uninstall them first. Tried that an guess what? It tries to open CC to unistall the programs. It does open and can't uninstall the programs.

 

WTF Adobe. I am paying heaps for this suite of programs and it isn't working and can't even uninstall them.

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 14, 2023

which error is the dreaded error?

 

    V
    veldthuiAuthor
    Participant
    March 14, 2023

    The one that says Creative Cloud is not working and comes up with a message box saying quit or repair. Repair seems to reinstall Creative Cloud but the error still keeps happening.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 14, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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