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lvmaseda.photographer
lvmaseda.photographer
Participant
April 23, 2015
Question

Creative Cloud falla en la mitad de la instalación en Mac O 10.9.5

  • April 23, 2015
  • 1 reply
  • 203 views

Con la nueva actualización, desapareció Creative Cloud. La he vuelto a descargar e intentado instalarla, pero no ha sido posible. Desinstale la antigua versión con el desinstalador de adobe, he vuelto a descargar. En mitad de la instalación la aplicación rompe y no ha sido posible tampoco, a pesar de haberlo intentado varias veces e incluso reiniciando el ordenador. No sé que pasa. ¿¿¿ ME PUEDEN AYUDAR ???

This topic has been closed for replies.

1 reply

Atul_Saini
Atul_Saini
Legend
April 23, 2015

Hi Luis,

Kindly be more specific around the issue so that we can assist you appropriately.

  1. What software update were you installing?
  2. Are you not able to find Creative Cloud?
  3. Which version have you tried to uninstall?

Thanks,

Atul Saini

lvmaseda.photographer
lvmaseda.photographerAuthor
Participant
April 24, 2015

Hi Saini:

OI'll try to answer your questions:

1- I was installing the last version of Creative Cloud (Version 2.0.0.74

was released on 4/21/2015)

2- And not I am not able to locate CC. When it "updated" it crashed and

desapeared from my Aplication Library, I was installing it on a MacPro

v.10.9.5.

I uninstalled the software and now when I lunch the

CreativeCloudInstaller.dmg and it starts to download the software it

crashes around the 50%.

3- And about the version I uninstall... I don't remember the number but it

was just the one before v2.0.0.74 was released.

Thanks for your time.

Your faithfully.

Luis Vazquez Maseda.

2015-04-23 21:24 GMT+02:00 Atul_saini <forums_noreply@adobe.com>:

Creative Cloud falla en la mitad de la instalación en Mac O 10.9.5

created by Atul_saini <https://forums.adobe.com/people/Atul_saini> in *Creative

Cloud Download & Install* - View the full discussion

<https://forums.adobe.com/message/7471701#7471701>

Atul_Saini
Atul_Saini
Legend
April 24, 2015

Hi Luis,

Thanks you for providing all the details.Here is our next course of action. Kindly follow the steps mentioned to re-install Creative Cloud in Error: "Failed to install" | Creative Cloud Desktop

Please share the results, so that we can assist you further if needed.

Thanks,

Atul Saini

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