Creative Cloud falsely thinks Premiere Pro is installed.

Question

So I've got a bit of a problem here. A few days ago, I downloaded and installed the Premiere Pro trial through creative cloud, however my computer (Windows) ran into some problems and I had to restore it to a back up from before PP was installed. I went to re-install it through the creative cloud, however it was already shown as being installed and only offered an 'update' button which would fail everytime I tried.

I can't 'uninstall' Premiere Pro, as it isn't located on my computer anywhere and isn't in the add/remove programs list. I've also uninstalled and re-installed Creative Cloud, but with no luck.

Anyone have an idea as to what I can do to do a fresh install of Premiere Pro again?

Romsinha-9KMEUt · Accepted Answer

Hi Aymin,Please follow the mentioned steps:1. Go to Add/Remove program and uninstall CC desktop if present.2. Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old Navigate to C/Program Files(X86)/Common Files/Adobe/Caps and rename to Caps.old3. Download and install CC desktop: https://creative.adobe.com/products/creative-cloud and you should see option to install.If still it does not work try downloading Premiere Pro from the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .Please follow the very important instruction before download.Regards,Romit Sinha

Romsinha-9KMEUt · Answer

Hi Aymin,Please follow the mentioned kb:http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and try installing.Regards,Romit Sinha

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