palwashak38075004

Participant

Question

Creative Cloud Files Missing or Damaged Error

Forum|Forum|8 years ago
January 28, 2018
3 replies
5719 views

Creative Cloud keeps telling "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.."

It won't even let me launch an app after a clean installation. I've tried all the solutions on this page as well as white-listing it on my anti-virus programs and it still won't work. I get the error right after I install and launch any app. I can't even run it at this point.

I have a brand new laptop with Windows 10 Home 64-bit on it. Anyone who has a solution that might work, it would be greatly appreciated.

This topic has been closed for replies.

Participant

I had the same issue! try using the cleaning tool and then re-downloading: https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

Participating Frequently

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application .

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

palwashak38075004Author

Participant

Still nothing. Thank you though!

Participating Frequently

Have you installed any Adobe apps like Photoshop , Acrobat...etc?

If not , we can try complete manual removal of Adobe folders from all locations and reinstalled from scratch .

Community Expert

Community Expert

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

palwashak38075004Author

Participant

Have you actually read my whole post?