Creative cloud/fonts & photoshop NOT working

Forum|Forum|6 years ago
August 6, 2019
2 replies
270 views

I don't have any clue what is going on. This morning my fonts wont load on the font tab of creative cloud. Then I tried to launch photoshop, and I get "could not complete your request because the file is locked and you do not have the necessary access permissions, bla bla bla".

I didnt change anything! I've used photoshop and creative cloud a million times before and now all of a sudden it wont work!

Anyone else having the issue? Customer support wont help.

This topic has been closed for replies.

Nancy OShea

Community Expert

Which operating system?

Did your computer receive a recent OS update/upgrade?

Have you restarted your computer?

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if your account is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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