Creative Cloud Freezes - M1 BigSur

Forum|Forum|5 years ago
March 14, 2021
3 replies
1600 views

Hello,

Creative cloud just freezes once i open it, like i can move the window, but cant click on anything.

Tried: uninstall, clean,repair, reinstall,installed the m1 version, restart device, cursing..nothing worked.

Creative Cloud

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driesr3059280

Participating Frequently

same problem here.. tried uninstalling everything, restarting, reinstalling everything.. issue remains..

kglad

Community Expert

did you run the cleaner and do everything recommended above in the correct order?

driesr3059280

Participating Frequently

Yes I did. Three times 🙂
I got tired of it, so I searched for files containing 'adobe' in the name and deleted them all. All application support, all apps, all cache, everything. Than restarted and installed again and now it works.

Ofcourse I loose all my preferences and settings 😞

M

marya1713404

Participant

I have exactly the same problem. Once I reinstall, clicking my mouse does nothing therefore I can't go anywhere. Installation worked last week

Peru Bob

Community Expert

Installation worked last week

By @marya1713404

Try System Restore?

kglad

Community Expert

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials