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Participant
July 2, 2024
Answered

Creative Cloud giving wrong file type.

Im trying to install Adobe Creative Cloud to use Substance Painter, however when I try to go to https://creativecloud.adobe.com/apps/download/creative-cloud, 

it gives me the .dmg file, not .exe, im using windows 10, when this https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

says i need to have the exe version. but refuses to give me anything but the dmg.

it wont let me install substance without "Updating my system", even though ive used Creative Cloud in the past 6 months. 

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kglad
kgladCorrect answer
Community Expert
July 2, 2024

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 2, 2024

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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