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weeksy_j
Participant
January 1, 2015
Answered

Creative cloud hasn't installed properly but it won't let me uninstall now either

  • January 1, 2015
  • 2 replies
  • 392 views

Attempted to install Creative Cloud this week from adobe.com onto my Mac (13" powerbook retina - basically brand new) running Yosemite 10.10.1

Unfortunately it didn't install properly, and now it doesn't appear as an application however it does appear as an icon in the top right.

Have tried to run the unistaller that came with the download and via Mac Utilities however it stays it's active and to close it first.

The problem is if you go to Force Quit it doesn't think it's running / doesn't show it's running.

Can anyone help?

This topic has been closed for replies.
Correct answer Ethereal_Sunflower98BC

You may quitthe process from Activity Monitor.

Finder > Application > Utilities > Activity Monitor.

After ending the process you may try to reinstall it.

2 replies

Ethereal_Sunflower98BC
Ethereal_Sunflower98BCCorrect answer
Participating Frequently
January 14, 2015

You may quitthe process from Activity Monitor.

Finder > Application > Utilities > Activity Monitor.

After ending the process you may try to reinstall it.

JoseBonner
JoseBonner
Inspiring
January 15, 2015

sam.am wrote:

You may quit the process from Activity Monitor.

Finder > Application > Utilities > Activity Monitor.

After ending the process you may try to reinstall it.

I had this same problem, and this suggestion by sam.am solved it.

I still had the spinning wheel instead of the list of apps, but solved that by going through my Application Support folders and removing old stuff related to CS4.  After that, I'm up and running.

E
erinl58982610
Participant
January 14, 2015

I'm having the same issue. Did you end up finding a solution?

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