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allenw60937913
Participant
May 15, 2019
Question

CREATIVE CLOUD HELP

  • May 15, 2019
  • 1 reply
  • 361 views

Everyone, I am in a huge predicament. I am signed into the same Adobe account on both my laptop and desktop. I have been using my laptop non stop this quarter in school and today I decided to work on my computer for my next project the problem is that on my computer it's saying I need a 7 day free trial of illustrator. While on my laptop it does not. It's also weird that under my "plans" it doesn't show my illustrator/lightroom/ and photoshop plans

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1 reply

Daniel E Lane
Daniel E Lane
Inspiring
May 15, 2019

make sure you are logged in with the same account info

A
allenw60937913Author
Participant
May 15, 2019

I am logged in with the same ID on both devices

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 15, 2019

allenw60937913  wrote

I am logged in with the same ID on both devices

Go to https://account.adobe.com and post a screen shot of both. Edit out any mail or similar private info.

It may be, if your plan is a University plan that you need to unlock that on your desktop.

ABAMBO | Hard- and Software Engineer | Photographer
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