Skip to main content
N
nanciej
Inspiring
August 21, 2022
Answered

Creative Cloud Helper App Preventing Studio Mac Screensaver from launching

  • August 21, 2022
  • 1 reply
  • 1004 views

After several tests, and accroding to the Activity Monitor,  it seems that the Creative CLoud Helper app is preventing my screensaver from launching on the STudio Mac running Monterery. If I terminate the app in the activity montior, the screenaver activates after the approriate time.  I am not exactly sure what the helper app is and if I can delete–or if this is an known issue (can't find anything about it) I am assuming gthe app is what sits up in teh menu and allows me to open CC on the desktop tpo do updates etc. ANy suggestions for fixing this welcome...

 

Thanks

This topic has been closed for replies.
Correct answer nanciej

I ran a "repair" with the uninstaller and it seems to have corrected the issue for now...  Thanks

1 reply

N
nanciejAuthorCorrect answer
Inspiring
August 21, 2022

I ran a "repair" with the uninstaller and it seems to have corrected the issue for now...  Thanks

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 22, 2022

Hi there,

Thanks for reaching out and keeping the thread updated. Give us a shout if you get any other issues.

Regards,

Shivangi

N
nanciejAuthor
Inspiring
August 25, 2022

Issue is back. Accoding to the Activity Monitor, Creative CLoud app is preventing the screenaver from launching. If I quite CC, it loads. If I sart in Safe Mode it loads. But if CC is open in the background, no screensaver. I have to constantly quit to activate the screensaver.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices