Creative Cloud Icon in Toolbar

Question

Hello I am on an Apple iMac (27inch) late July 2013 and in the last few days my Creative Cloud icon as dropped from my toolbar and Acrobat DC has been throwing up some error ending in .idml

I have uninstalled Acrobat now

But want to get back into the Creative Cloud to reinstall it but have no Creative Cloud Icon or access

kglad · Answer

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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