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Simone33
Simone33
Participant
May 15, 2016
Answered

Creative Cloud Icon missing from toolbar.

  • May 15, 2016
  • 3 replies
  • 33208 views

Hi, I know this discussion has already taken place.  I believe my issue is a little different.  The creative cloud icon is missing from my toolbar but I am still able to use photoshop and it launches without a problem.  The problem is that I know there are 2 new updates to Creative Cloud, but I can't update.  I don't want to uninstall and reinstall as I will then have to contact all reinstall all my plug-ins again.

    This topic has been closed for replies.
    Correct answer kglad

    open ps>click help>updates.

    that should open your cc desktop app.  check the app preferences to make sure 'start with login' is ticked.

    3 replies

    lenore1421
    lenore1421
    Participant
    November 4, 2016

    I'm having a similar issue with adobe illustrator. I tried what was suggested but its not showing up and I need to access an adobe capture file ASAP. The option to look at my creative cloud is missing! Help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2016

    there are, at least, two different problems mentioned in this thread.

    S
    stralyoursockmonkeydyes@gmail.
    Participant
    April 25, 2020

    I'm having the problem where the creative cloud icon is not showing in my apps illustrator or photoshop. I have done the steps mentioned in this post ps>help>app settings>switching the slider to login. In fact that was already switched on. I then switched it off coded everything, restated it and re-engaged it. Nothing. I have never had that logo since I got creative cloud four months ago. I took photoshop and illustrator courses and he mentioned clicking on the cc button a bunch of times within the apps and it was never visible so I always had to do everything a round about way. Any help would be appreciated.

     

      D
      drjuliocezar
      Participant
      May 27, 2016

      Hi. !!! My MAC screen showing the Creative Cloud Empty window. J'fiz almost everything. I installed and uninstalled the creative cloud and nothing . The software is running, but I can not activate the creative cloud through the window. How can I solve this problem ??? Thanks to friends !!!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 27, 2016

      first, close your cc desktop app.

      then, rename the opm.db file by:

          navigate to the OOBE folder.

              Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

              Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

          and rename the opm.db file to opm_old.db, eg

      finally, launch your cc desktop app.

      if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      May 15, 2016

      open ps>click help>updates.

      that should open your cc desktop app.  check the app preferences to make sure 'start with login' is ticked.

        Simone33
        Simone33Author
        Participant
        May 15, 2016

        Thank you, thank you, thank you. It absolutely worked.

        You’re my hero.

        Simone

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 16, 2016

        you're welcome.

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