Creative cloud in desktop locked in wrong email id

Question

I have a issue. when i tried to login to creative cloud i entered the wrong email id.

Now i cannot login to creative cloud as it ask me to verify the email id which does not exist.

how can i unlock creative cloud login

Anonymous · Accepted Answer

Hi

Thank you everyone for the suggestion.

However I solved the problem in a different way. This is what I did.

I downloaded another adobe product trial version (acrobat) . Then when I installed acrobat it asked me if the login credential I had used previous in creative cloud was correct or not. In that step i could change my login credential to the correct one and I could then login to my creative cloud.

Saying this the step given as following

"

Close the Creative Cloud Desktop application.
Rename the OOBE folder in this location :
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

The Adobe ID is saved in this folder .Now it will ask you to enter your ID again .

"

should be more easy and practical way to handle this issue if any other user face such problem again.

Regards

arij2010 · Answer

Hi,Close the Creative Cloud Desktop application.Rename the OOBE folder in this location :Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBEMac OS: /Users/[user name]/Library/Application Support/Adobe/OOBEThe Adobe ID is saved in this folder .Now it will ask you to enter your ID again .

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