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Answered

Creative Cloud infinite wheel loading

Forum|Forum|8 years ago
January 22, 2018
2 replies
1718 views

Hi there,

I can install creative cloud with no problem, but on startup, the wheel dont stop loading and dont appear me the login screen. This happens only in Windows 7 with all updates.

In another pc, with a clean windows windows 7 install and i can login normmally.

Any ideias of some update from windows which can break login on cc?

This topic has been closed for replies.

Correct answer Ned Murphy

App doesn't open | Progress wheel spins continually

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

M

mark5CDC

Participant

https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html Follow this short guide, it helped me when nothing else was working

Ned MurphyCorrect answer

Legend

App doesn't open | Progress wheel spins continually

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

willteam-WePQCbAuthor

Participant

Already do that. Doesnt work

kglad

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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