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Participant
March 21, 2020
Question

Creative Cloud Install error

  • March 21, 2020
  • 2 replies
  • 356 views

Hello all, I'm in a bit of a panic so I'll keep this post brief. I don't know where to put this so if it's in the wrong place, then I apologize, but I am in desperate need for some help.

 

Everytime I try to install any of the creative cloud software I get an error message everytime, and I do not have any idea what to do. I'm hoping someone can help me understand what's happening, because all I know is when I run the installation for any of the software, I always get this (0xc000007b) error.

Again, I'm sorry if this is in the wrong place, but I've been trying to deal with this the entire day, so much so that my computer crashed, I'm really looking for someone's input on this.

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2 replies

Peru Bob
Community Expert
Community Expert
March 21, 2020

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

Peru Bob
Community Expert
Community Expert
March 21, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.