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A
aelightsong
Participating Frequently
February 24, 2020
Question

Creative Cloud Install error

  • February 24, 2020
  • 1 reply
  • 772 views

I have Adobe Creative Cloud on a Mac Pro 2019 Catalina. I get a message that I need to install Adobe Creative Cloud. I have downloaded ACC but when I attempt to launch the installer, nothing happens. 

 

I spent 33 minutes on an Adobe chat and all but 1 minute was waiting for his responses. I hope someone can help.

 

JT

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 24, 2020

do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

A
aelightsongAuthor
Participating Frequently
February 29, 2020

Hi

 

Will I lose all my Lightroom and Photoshop Preferences? 

 

Thanks,

John

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 1, 2020

yes, if done correctly.

 

if you want to restore your preferences, copy them before removing them.

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