Creative Cloud install issue

Forum|Forum|8 years ago
September 22, 2017
3 replies
448 views

I am having an installing issue with Adobe creative cloud. When installing, it encounters an error code:72 and does not proceed further with the installation. Please help!

Creative Cloud

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Correct answer ProDesignTools

I have installed all available updates but unfortunately, it's still showing the same error code and is not installing.

Try the steps given here:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

And please make sure to reboot your computer before you proceed with reinstalling the application.

I

indy22sAuthor

Participant

I've followed the steps in the link. It's still showing the same error and is unable to install. I've also uninstalled all Adobe products and now I'm unable to install any Adobe products. Even Adobe Acrobat Reader DC is reporting an installation error and I desperately need it to view pdf files.

ProDesignTools

Community Expert

Hi Indy, sorry it's still giving you trouble. Does this help?

Error code 42 or 72 when installing Adobe Creative Cloud

I

indy22sAuthor

Participant

I have installed all available updates but unfortunately, it's still showing the same error code and is not installing.

Bani Verma

Legend

Hi Indy22s,

As you are getting "Error code 72" while trying to update Adobe Creative Cloud desktop app and you have already tried running the installer as administrator but it didn't help, i would recommend you to follow the troubleshooting steps shared in the following help document to resolve the issue:"Failed to install" error received when installing Adobe Creative Cloud desktop app.

Let us know if this helps.