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pandx10
Participant
May 18, 2016
Answered

Creative Cloud install on a Case-sensitive volume?

  • May 18, 2016
  • 4 replies
  • 17755 views

Hi Ive found and tried to download onto a external hard drive, yet it is said that download cant be done on a sensitive drive. Why is that and how can I solve this?

Thanks.

    Correct answer Jeffrey_A_Wright

    Supergimp this is an old discussion.  APFS support was added several releases ago.  Please see Release notes for the Adobe Creative Cloud desktop app for current details regarding improvements implemented to the Adobe Creative Cloud desktop application.

    Locking this discussion to prevent future confusion.

    4 replies

    S
    supergimp
    Participant
    September 30, 2017

    You're kidding me?!?!?! I have one system drive in my 5k iMac. How the hell am I supposed to use Adobe products like this? I seriously have to back up my entire system, reformat and reinstall the OS then restore THEN install your product?

    This may be the end of a 20+ year relationship with Adobe.

      Jeffrey_A_Wright
      Jeffrey_A_WrightCorrect answer
      Legend
      October 2, 2017

      Supergimp this is an old discussion.  APFS support was added several releases ago.  Please see Release notes for the Adobe Creative Cloud desktop app for current details regarding improvements implemented to the Adobe Creative Cloud desktop application.

      Locking this discussion to prevent future confusion.

      T
      techguru74
      Participant
      June 23, 2017

      Is there any way to override the default volume it is installing to? Adobe Desktop was running fine until it tried to update itself and now it won't work and can't install the update. I moved all of my non-system files and data to a new APFS volume because I was running out of room with all of my photos.

        Jeffrey_A_Wright
        Jeffrey_A_Wright
        Legend
        June 23, 2017

        Not for Mac OS Techguru74.  The Adobe Creative Cloud desktop application needs to be installed on the same volume that contains the operating system.

        A
        Anonymous
        November 12, 2016

        This is an absolute joke!  Most macs use case-sensitive file systems by default.  With all that money, why cant you just hire decent software developers?  Its a new product right - no legacy code to deal with! 

          Jeffrey_A_Wright
          Jeffrey_A_Wright
          Legend
          May 18, 2016

          Branching to a new discussion.

          Pandx10 I am sorry but the Adobe creative applications, included with a Creative Cloud membership, do not support installation on a Case-sensitive volume.  You can find more details at Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS .   You are welcome to update this discussion if you have any additional questions.

          A
          Anonymous
          October 23, 2016

          Hi,

          I've noticed that most Adobe productions are against case-sensitive FS. However, the new APFS would support only case-sensitive. Will you plan to adjust your production targets?

          ref: Frequently Asked Questions

          Jeffrey_A_Wright
          Jeffrey_A_Wright
          Legend
          October 24, 2016

          Haodong the release of Adobe Creative Cloud desktop application version 3.9.0.334 does include support for the APFS file systems.  You can find details regarding the recent release at Release notes for the Adobe Creative Cloud desktop app​.

          This does not affect how Adobe applications are currently being installed.  Please continue to use a File format that is not Case sensitive.   Even with support for APFS each Adobe Creative application would need to be updated to allow installation in a Case Sensitive environment.

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