Creative Cloud installation 43% error

Forum|Forum|7 years ago
June 11, 2018
2 replies
1823 views

Hello everybody,

Last week i had to reinstall the creative cloud launcher, because there was a problem updating it. Now every time i try to install it, the installation wizard freezes at 43%. There is no error message it just stops at 43%. I tried some things i found on the internet (reinstall, creativecloudcleaner, start in secure mode) but nothing worked so far.

I am using Mac OS X El capitan on an iMac late 2007

I would really appreciate it if we could find a solution together.

Joe

This topic has been closed for replies.

Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

M

Macprint

Participant

Same problem - no solutions have worked so far - shame Adobe!

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

M

mday36

Participant

Diligently followed all instructions to uninstall everything CC from my PC. No joy. Then spend three and a half hours online with 2 agants from Adobe Chat Support - only success they managed was to Downlaod and Install Creative Cloud Desktop App via DDL.
This issue has been persistent for over a year and still no solution from Adobe. Time for me to cancel my subscription.