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A
Anonymous
June 4, 2014
Answered

creative cloud installation Error 87

  • June 4, 2014
  • 9 replies
  • 77444 views

Hi there,

I am trying to install Creative Cloud desktop

I get the following error:

Another installer is currently running, which must be closed

Error code: 87

Running Windows 7 and I dont believe I have any other installers running

Thanks for any advice!

    This topic has been closed for replies.
    Correct answer sarika02

    Hi allseaonsphoto,

    Try the given steps and let know if that helps!

    1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

    2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

    Sarika

    9 replies

    wagnerc40021754
    wagnerc40021754
    Participant
    July 17, 2018

    Hello guys!

    I have a Sony Vaio with Windows 10 and I signed Creative Cloud from Adobe. When you try to install any of the CC products, you receive an error message: Code P87. I saw that a person here in the forum had this same problem a few years ago and managed to solve it. I did everything that was recommended to me. I contacted Adobe via chat and I did all the requested procedure. Nothing solved. When you try to install the DC or even the products individually, the same error is displayed. I do not know what else to do...

    M
    michaelt20152031
    Participant
    August 27, 2018

    CTRL+ALT+DEL. CLICK ON  START TASK MANAGER.

    UNDER THE PROCESSES TAB, THERE WILL BE TWO TOPICS (APPS & BACKGROUND PROCESSES)

    UNDER THE BACKGROUND PROCESSES TOPIC SCROLL DOWN UNTIL YOU SEE WINDOWS INSTALLER & WINDOWS INSTALLER (32bit).

    CLICK AND THE TASK ON BOTH PROCESSES

    ENJOY!!!

      M
      marcof19308890
      Participant
      August 11, 2019

      still not working for me, no installer running, no adobe processes running, nothing!! i can't work anymore. I need help. I follow all the troubleshooting steps since 2014 and nothing works. can't update

      J
      jollys6293006
      Participant
      April 13, 2018

      I've tried closing programmes in the taskmanager, but there are no such programmes running in the background. Any other solution?

      K
      kellya70284353
      Participant
      May 8, 2017

      I'm trying to install using windows 10 and it won't work. I've checked the task manager. Any ideas?

      4
      4Nicmac
      Participant
      April 20, 2017

      I have Windows 10 and closing the Windows installers in the Task Manager worked. CC started installing on its own.

        courtneyhrose
        courtneyhrose
        Participant
        October 19, 2015

        I have no windows installer running in my task manager, but i still get the same error. Anyone know a fix?

          R
          redwoodtwig
          Participating Frequently
          December 7, 2015

          try shutting down Microsoft click to run, and keep telling it now until you get the CC install started...

          Tum tum
          Tum tum
          Participant
          October 6, 2015

          Just had the same Problem, applied "PureXiii" Fix and it worked like a charm. Thanks!!!

          Sheena Kaul
          Community Manager
          Sheena KaulCommunity Manager
          Community Manager
          October 4, 2015

          Moving to Creative Cloud Download & Install‌

          PureXIII
          PureXIII
          Participant
          October 3, 2015

          Same problem here - Windows 10 - Adobe CS6

          Found the soloution on Windows 10.

          Ctrl alt delt to task manager > go to Processes > Find and close all instances of windows installer.exe

          strange but it fixed it when restarting wouldn't

          goodluck!

            P
            priyaj40315613
            Participant
            October 3, 2015

            This worked like a charm.

              S
              Adobe Employee
              sarika02Correct answer
              Adobe Employee
              June 4, 2014

              Hi allseaonsphoto,

              Try the given steps and let know if that helps!

              1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

              2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

              Sarika

              KareszBkk
              KareszBkk
              Participant
              August 19, 2014

              Hi,

              Thanks, it works.

              Miklós

              I
              Install error code 87
              Participant
              January 9, 2015

              Which one worked.  I am having the same problem.

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