Creative cloud installation Error code 42

Question

When installing Creative Cloud on new Monterey OS Mac, I get error code 42. I see others have encountered this, but don't see a solution. Has anyone figured this out? Is there a solution?

Peru Bob · Accepted Answer

I deleted the ACC file and tried to reinstall. It failed, and I attached the screenshot of the error message. I've also attached the ACC file that appeared after the installation failure. Thanks.

Try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Manan Joshi · Answer

Hi @Allison5F9B,Check out the following article.https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.htmlAlso, are you on an enterprise/teams plan or an individual plan?P.S.:- I see that the article I linked mentions WIN and you are on a MAC. The log file path on MAC would be as follows/Users/<Username>/Library/Logs/CreativeCloud/ACC/ACC.logCheck if there is any entry for the error. Also try the installation using an admin user, the error description mentions the reason as "not able to access a critical file/directory"https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error42-Manan

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