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akmar72012726
Participant
April 8, 2017
Question

Creative Cloud installation error code 42: installer was unable to access critical file / folder.

  • April 8, 2017
  • 3 replies
  • 1147 views

what should I do?

This topic has been closed for replies.

3 replies

Atul_Saini
Legend
June 5, 2017

Hi Akmar72012726,

As you have mentioned that you get "Error code 42" while installing Creative Cloud desktop app. I would like to know if you have tried the steps provided by Jacob. In case you still need assistance, please try the steps mentioned on this link: -Error code 43 when installing Adobe Creative Cloud and share the results.

Thanks.

Om Nath Jha
Legend
June 2, 2017

Moving to Creative Cloud Download & Install​ for further assistance.

Regards,

Om

Jacob Bugge
Community Expert
Community Expert
April 8, 2017

akmar,

You may try to run the Cleaner Tool, see link below, then start over.

http://www.adobe.com/support/contact/cscleanertool.html

Or you may try to look here:

Error downloading or updating Adobe Creative Cloud apps