Creative Cloud "Installation Failed"

Forum|Forum|12 years ago
June 18, 2013
7 replies
7569 views

I'm not sure what the "Creative Cloud" app actually is, except that it's apparently something new tonight. I've tried several times so far, and I always get the "Installation Failed" notice.

Other new CC apps have downloaded and installed just fine.

There is a "More details." link under the "Installation Failed" notice (in the App Mgr), but it only goes to a BLANK web page.

😞 -- ???

Creative Cloud

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Correct answer Arpit Kapoor

Please Quit your existing Adobe Application Manager and re-launch it. It will update itself to the new Creative Cloud application and then you will see the CC apps for download.

In case you are a new user, go to creative.adobe.com and try downloading the apps from there and it will in turn download the new Creative cloud installer and install the desired apps.

Install the all new CC apps and check if that works fine.

Let us know in case any issues.

St James Whitting

Inspiring

Abobe -

Why the #@####& hell do I have to keep downloading and updating the aplication manager and everytime I do it will not load and I get the ADOBE INSTALLER - with "Creative Cloud desktop failed to install"

This is really pissing me off. I have better things to do with my time than be on a forum complaining about having to keep fixing the same problem.

Really Pissed off

Ian Cleland

Conrad_C

Community Expert

I ran into this error, then Creative Cloud disappeared from Adobe Application Manager so I couldn't try again.

The way I fixed it (OS X) was to stop any software I could think of that connects to Creative Cloud, then initiate the Creative Cloud app installation from the web:

Sign out of Creative Cloud Connection.
If System Preferences (hosting the Creating Cloud panel) is open, quit the application.
If Adobe Application Manager is open, quit the application.
Go to the web page where Creative Cloud app is listed.
Click the big blue Download button, and wait.

This opened up another installer separate from Adobe Application Manager, and after it ran, the Creative Cloud icon in the menu bar presents the new, totally different drop-down menu. Also, the old Creative Cloud system preference is deleted, and apparently so is Adobe Application Manager.

Arpit KapoorCorrect answer

Participating Frequently

Please Quit your existing Adobe Application Manager and re-launch it. It will update itself to the new Creative Cloud application and then you will see the CC apps for download.

In case you are a new user, go to creative.adobe.com and try downloading the apps from there and it will in turn download the new Creative cloud installer and install the desired apps.

Install the all new CC apps and check if that works fine.

Let us know in case any issues.

jelliott2k

Participating Frequently

I have tried doing as you recommended, and I continue to get the "Installation Failed - Learn More" message. When I click on the "Learn More" link, it says there were 0 fatal errors.

Nothing will install. I have tried both big apps like Premiere Pro CC, and smaller apps like Adobe Acrobat XI Pro; all have the same result.

Any suggestions on how to get applications to download successfully? This is very frustrating when I am paying my $50 a month for access to the software, but can't get to it.

DrStrik9Author

Inspiring

Merry Christmas. :+)

CenturionGamer

Participant

I think that the "More details (21)" notice is related to the number of CC programs that you are trying to install. Wait until everything is installed and then try again.