Creative Cloud installation failed (error: 702)

Forum|Forum|5 years ago
November 20, 2020
14 replies
65165 views

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products.

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email.

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice.

Show previous replies

K

Kary Burns

Participant

I think we found the problem to this issue. As it turns out, if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory. I'm sure there are other ways the permissions can get messed up, but we simply used the following command after logging into TERMINAL.

sudo chmod 1777 /tmp/

Let me know if it works.

C

ChrissyLarson

Participant

I have had this issue happen to my work Mac twice now – I don't remember how I solved it the first time but this command line worked the second time (after many failed attempts at running first aid through disk utility). Thank you for sharing!

I

Ismael23409477q4hj

Participant

worked for me too! I couldn't install photoshop. Thanks!

Just Shoot Me

Legend

Ok there is something else going on, On your computer. The Adobe CC desktop app does Not just Sign you out and not allow you to Sign Back In without something being wrong with your system. It just Does Not Happen.

So something happened on your computer just before this problem started that You are Not telling us.

Without all the info about what was, is, and continues to happen on your computer there is no way for us to help you.

Apollo GraphicAuthor

Participant

Thanks for your feedback.

Just fixed the issue. After sharing my screen with four different support team members and a lot of waiting, we finally made it work by updating the software to Big Sur from Catalina.

There wasn't any unusual event that happened while I was using the computer during the past week. I am still not sure what caused the issue and how did updating software solve the issue. But super excited to use products again!

K

Katelynn30842875hixb

Participant

how did you solve this issue?

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human