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HalfMoon276
Participant
December 10, 2024
Answered

Creative Cloud installation failed error 702

  • December 10, 2024
  • 4 replies
  • 883 views

Hello

I mistakenly followed someone's advice to clear up my Photoshop scratch disk and accidentally uninstalled my Creative Cloud. However, I have tried everything to reinstall Creative Cloud and keep getting the error 702.

Before you ask, yes I have tried the terminal code sudo chmod 1777 /tmp/ but all I get is "No such file or directory." I tried restarting my MacBook, downloading Cloud Cleaner, and using first aid on my disk utility. I have contacted both Adobe and Apple support teams and nothing is working. Please help me if you can, Thank you!

Correct answer HalfMoon276

So I forgot to post that I solved the problem a few months ago. I figured out that I needed to restore the private/tmp via on the terminal since no one could locate it on my computer. Here's the code that I typed in

cd /System/Volumes/Data/private

sudo rm "FILENAME"

sudo mkdir tmp

sudo chown root:wheel tmp

sudo chmod ugo+rwx tmp

sudo chmod +t tmp

Then I rebooted my computer and it was fixed.

4 replies

H
HalfMoon276AuthorCorrect answer
Participant
March 26, 2025

So I forgot to post that I solved the problem a few months ago. I figured out that I needed to restore the private/tmp via on the terminal since no one could locate it on my computer. Here's the code that I typed in

cd /System/Volumes/Data/private

sudo rm "FILENAME"

sudo mkdir tmp

sudo chown root:wheel tmp

sudo chmod ugo+rwx tmp

sudo chmod +t tmp

Then I rebooted my computer and it was fixed.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 27, 2025

@HalfMoon276 

 

thank you for posting your solution.  maybe it will help @CHING YI35660531x7ke 

C
CHING YI35660531x7ke
Participant
March 10, 2025

Hi, do you solve this problem? I have the same problem... 

 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 10, 2025

Did you try the steps in the article I shared above? @CHING YI35660531x7ke

Let me know if you have any questions.


^Shivangi

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
December 10, 2024

Hi Alyssa27231811888u,

We appreciate you reaching out. I understand you are getting 702 while installing Adobe Creative Cloud. Have you followed the steps listed in this article? https://adobe.ly/41owaLR

Let us know. 


^SG

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 10, 2024

you should backup your data

restore your mac

update your mac

install the cc app and use it to install adobe apps

restore your data 

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