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Participant
November 3, 2014
Question

Creative Cloud Installation Failed Exit Code: 39

  • November 3, 2014
  • 1 reply
  • 496 views

I have tried multiple times to install the free trial for Photoshop CC, Indesign CC, Illustrator CC, and Dreamweaver CC. Each time the download gets to about 42% and I receive an error message installation failed. When I click on learn more and more information I get a summary htm that says:



Exit Code: 39 Please see specific errors below for troubleshooting. For example, ERROR: DW042 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)


ERROR: Directory does not exist : /Applications/Utilities/AdobeApplicationManager/DECore/DE6/resources/uninstall/Uninstall Product.app


ERROR: DW042: ARP Entry couldn't be created for language : en_US

-------------------------------------------------------------------------------------


I have already chatted with adobe support and he recommended that I enable my root user account. Once I enabled the root account, I uninstalled and reinstalled and still got the same error message. PLEASE HELP! So frustrated.

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1 reply

Mylenium
Legend
November 3, 2014

You have not provided any system information or other technical details, so we can't know.

Mylenium