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anneb66525729
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October 18, 2019
Question

Creative Cloud installation stalled at 28% for over two hours

  • October 18, 2019
  • 1 reply
  • 281 views

My Creative Cloud atomatically updated itself and is stalled at 28%. My internets speed is fine and I can't resolve the problem - I'm ready to throw my laptop outside in frustration.

 

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    1 reply

    October 18, 2019

    Hi

    What operating system are you using, a lot of people are having issues since updating to the new MacOS Catalina

    Try using this tool to uninstall the CC app and then reinstall

    https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html