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Creative Cloud Installation troubles - MSVCP140.dll & VCRUNTIME140.dll not found (and my fix)

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Tried installing Crative Cloud on a fresh Windows 10 (Pro) build.

When trying to load creative cloud I got two pop-up system errors saying that the code execution could not proceed because MSVCP140.dll and VCRUNTIME.dll were not found ... and that reinstalling the program amy help.

Reinstalling the program did NOT help.

I eventually found (thanks Google) that the problem related to the fact that the Microsoft Visual C++ 2015 Redistributables were not installed on my machine (Adobe's support information suggests that all the C++ redistributables are installed / provided with the installer ... and maybe they are, but the installation didn't work).

I set out to install the 2015 C++ redistributable from Microsoft's site, but that installatin failed because it was apparently already installed (even though Add/Remove Programs said it wasn't).

After much searching (thanks Google ... no thanks Adobe), I eventually found the cause and the solution - that the 2015 redistributables wouldn't install because 2017 was already installed ... so after removing the 2017 redistributables, I could easily install the 2015 versions and then the 2017 versions.

I'm not sure how the installation process got this muddled up in my case - whether it is an issue with Adobe's installer, or whether it may have related to other software installed before Creative Cloud that required the latest version - either way it was not a pleasant or quick process for me to get Creative Cloud installed!

To Adobe: maybe you can make sure your installer ensures the C++ 2015 redistributables are loaded first and that it knows what to do if 2017 is already loaded (prior to installing CC, I'd installed various drivers and applications, including Office 365, Dropbox, 1Password, Adobe Audition 3, Acronis True Image Home and Acrobat, and can provide a full list if if helps)

To other readers: I don't have any other insights, but maybe my troubles and the above solution can help if you encounter the same.

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udia37598531Correct answer

Participant

Go to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

and download the latest Visual C++ file and install it (for me it was VC_redist.x64.exe)

After I did that the launcher worked just fine!

L

Lanxalot

Participating Frequently

Just in case anyone comes here with the issue where Creative Cloud gets stuck on initializing, I tried many fixes over a few hours and the one that worked was running through my installed C++ installations from within settings - installed apps, clicking on the modify option (modify is available for most but not all), then clicking repair. Most repairs were very fast, no reboot required. One repair too longer and prompted a reboot. I rebooted, finished all available C++ repairs, then Creative Cloud loaded straight away. Check your error logs, application view. Mine helped point me in the right direction. Google whatever file or app or code you see in recent Creative Cloud errors. My errors pointed towards C++. Good luck! And don’t give up. There are many possible fixes, one will work.

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AkanshaAshra

Community Manager

Hi @Lanxalot

Thank you for sharing such a detailed update with the community. It’s great to hear that you were able to get Creative Cloud working again, and we appreciate you explaining what helped in your case.

Sharing solutions and experiences like this can be very useful for others who may come across a similar issue. Thank you for taking the time to contribute and help fellow community members.

^Akansha

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Bryan5C8D

Participant

I know this is a rather old post, but I want to simply express my gratitude for this fix. I just purchased a new lap top, and have fretted the entire day trying to install ACC. It has been miserable. Your clear instructions were spot on, and the apps are now downloading. Thank you for the helpful post.

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Sarah Jane5E88

Participant

This worked! Thanks! https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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Trenton5C7F

Participant

This fixed my problem immediately. Thank you so much!!!

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Crystal5EFE

Participant

I found the comments in this tread helpful. However I am a visual learner. I found this short YouTube video that discribes 3 ways to fix the problem. The second option in this video (repair) worked for me. I tried this first and it took less then 2 minutes to repair all Microsoft Visual C++ apps. Fix "Microsoft Visual C++ Runtime Library" Error in Windows 10/8/7 - [2020 Solution]

https://youtu.be/53MvF_Ugtqo

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João Pedro Sá do154A

Participant

muito obrigado instalei o c++ e resoveu muito obrigado

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