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defaultrtxowv564u47
Participant
April 30, 2021
Answered

Creative Cloud - installationsprobleme

  • April 30, 2021
  • 3 replies
  • 760 views

Wenn ich Creative Cloud installiere, werde ich automatisch abgemeldet. Warum?

Stattdessen werde ich aufgefordert, mich wieder anzumelden, was jedoch nicht moeglich ist: Es erscheint kein Fenster fuer die Anmeldung, aber ich werde immer wieder aufgefordert mich anzumelden. Also eine Endlosschleife.

Wie komme ich hier heraus?

Mit freundlichen Gruessen

Andreas

 

 

This topic has been closed for replies.
Correct answer defaultrtxowv564u47

Dear Francesco, dear Chuck,

in the meantime, with the help of a friend, I could install correctly Creative Cloud and Photoshop. It is unbelievable, but the problem was the cookies - deleted and all is fine now.

Sincerely,

Andreas

3 replies

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Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
April 30, 2021

Please try to use this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    D
    defaultrtxowv564u47Author
    Participant
    April 30, 2021

    Dear Francesco,

    thanks again. But this tool is for advanced computer users. I am not.

    I only want to work with Photoshop. But when I download Photoshop, Creative Cloud is opened automatically. 

    Is it posible to run Photoshop without Creative Cloud? I have enough space on my hard disk.

    Sincerely,

    Andreas

    D
    defaultrtxowv564u47AuthorCorrect answer
    Participant
    April 30, 2021

    Dear Francesco, dear Chuck,

    in the meantime, with the help of a friend, I could install correctly Creative Cloud and Photoshop. It is unbelievable, but the problem was the cookies - deleted and all is fine now.

    Sincerely,

    Andreas

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    April 30, 2021

    Moved to the Download and Install forum, from the Photoshop forum.

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      defaultrtxowv564u47Author
      Participant
      April 30, 2021

      Dear Chuck, I appreciate your help and your quick reaction. But I don't understand this sentence. Could you say it with other words?

      F
      Community Expert
      Francesco Della PerutaCommunity Expert
      Community Expert
      April 30, 2021

      Hi, please take a look here:

      https://helpx.adobe.com/en/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

        D
        defaultrtxowv564u47Author
        Participant
        April 30, 2021

        Dear Francesco,

        I followed carefully instructions as per your indicated link. But the situation still keeps the same: I canot get out of the loop.

        The only think I didn't try is to click desktop icon in the taskbar (Windows). I didn't find this icon, meanwhile Creative Cloud is not installed. But I think it is not necessary to search for updates: It should be the latest version, when I download Creative Cloud.

        Sincerely,

        Andreas

         

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