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Lyndon Mason
Participant
December 8, 2018
Answered

Creative Cloud installer crashes

  • December 8, 2018
  • 2 replies
  • 11430 views

Hello

I'm trying to install the Creative Cloud on a brand new computer with Windows 10, every time I begin to download the app the installer crashes within the first few seconds. I contacted Adobe Support who remotely accessed my computer and told me it looked like a Windows issue and to contact Windows Support. I contacted Windows and after they remotely accessed my computer also was advised that the actual download file was not compatible with Windows 10 and I should contact Adobe Support. After spending 6 hours talking to online support I am keen to get this resolved!

I'm not seeing an option to download Creative Cloud for a specific system, am I missing something?

Thanks in advance

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    2 replies

    0
    02GEEKCorrect answer
    Participating Frequently
    December 9, 2018

    try this

    Adobe Installer Has Stopped Working

    How to download, install, and activate Adobe applications 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 8, 2018

    Of course Creative Cloud will install on Win10

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

    -Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

    -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    -Membership questions and problems https://forums.adobe.com/thread/1146459

    L
    Lyndon MasonAuthor
    Participant
    December 9, 2018

    Thanks John but that doesn't actually help at all. I am aware it should work with Windows 10, as I said the installer begins and crashes. No error code.

    When looking at the properties of the Creative Cloud download file in my download folder, it also states in the compatibility that it is compatible with versions up to Windows 8.

    As I have spoken to Adobe and Windows it is not an issue of whether the program should be compatible, obviously there is something a bit more to it than that.

      Z
      zippydj
      Participant
      March 16, 2019

      Did you ever find a solution to this problem? This sounds exactly like what I'm dealing with and my mind's just blank as to what it could be at this point.

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