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May 2, 2016
Answered

Creative Cloud Installer Doesn't Work

  • May 2, 2016
  • 2 replies
  • 813 views

so i've been trying to install adobe creative cloud for about 2 days now, but it's not working. I've managed to get the Creative cloud installer,  but when I launch it, nothing happens. Like, it literally does nothing. I've tried everything but nothing seems to work. (btw this is on a mac)

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Correct answer Atul_Saini

Hi Aidan5Burns,

Please share the OS version of your mac so that we can assist you appropriately.

We would request you to check the screenshot on OS X: About Gatekeeper  - Apple Support and select "anywhere" from the menu.

If Creative Cloud is installed on your machine, however, its not launching to when you click on it, please check if you have any of the following processes running in Activity Monitor, if yes, please close them in the following sequence and try again.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • Adobe Installer
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

Please share the results so that we may proceed further with this.

Thanks.

2 replies

Atul_Saini
Atul_SainiCorrect answer
Legend
May 3, 2016

Hi Aidan5Burns,

Please share the OS version of your mac so that we can assist you appropriately.

We would request you to check the screenshot on OS X: About Gatekeeper  - Apple Support and select "anywhere" from the menu.

If Creative Cloud is installed on your machine, however, its not launching to when you click on it, please check if you have any of the following processes running in Activity Monitor, if yes, please close them in the following sequence and try again.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • Adobe Installer
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

Please share the results so that we may proceed further with this.

Thanks.

Kanikas
Legend
May 2, 2016