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TowhaTI
TowhaTI
Participating Frequently
March 1, 2018
Question

Creative cloud installer failed!(error code : 44)

  • March 1, 2018
  • 3 replies
  • 8421 views

I have been trying to install adobe software and i am getting the same errors for every product!please help...

3 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 1, 2018

Moving to Creative Cloud Download & Install​

    T
    Tiatemsu5FB7
    Participant
    March 9, 2021

    Hello Kanika i am facing a problem in installing adobe photoshop (ERROR CODE 44).

    I ealier installed photoshop 2020 but then i installed and now i tried to install 2019 but it shows error message "Installer was unable to create critical file/directory". I tried to fix through different many ways but its not working. Please help me to resolve this problem. It will be a great help for me. Urgent.

    arij2010
    arij2010
    Inspiring
    March 1, 2018

    Hi,

    Quits all Adobe and creative cloud processes from the task manager and delete these folders :

    C:\Program Files (x86)\Common Files\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    C:\Programmes\Common Files\Adobe\OOBE     

    C:\Programmes\Common Files\Adobe\AAMUpdaterInventory    

    C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\OOBE

    C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdater

    C:\Utilisateurs\<votre nom>\AppData\Local\Adobe\AAMUpdaterInventory

    Install CC desktop again from :

    Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

    Launch the install of the apps from this tool .

      TowhaTI
      TowhaTIAuthor
      Participating Frequently
      March 2, 2018

      I did everything and GOT THE same result so...did'nt work

      if you need any infos ask

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      March 5, 2018

      Hi TowhaTI,

      As you have mentioned you are unable to install Creative Cloud desktop app as it fails with an error " Error code 44" and you have also tried few troubleshooting steps to resolve the issue, however the problem persists.

      Since this error is permissions related which means you do not have full read and write permissions on certain folder due to which the installer is not able to access that location, I would recommend correcting the permissions on the folders given in the following help document: Preferences folder read-only error | Permissions issue.

      After this follow the steps given in "Solution 2" of the following help document to resolve the issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"​.

      Now you may download the Creative Cloud desktop app using the direct download link given here: Download Creative Cloud desktop app.

      Let us know if this helps.

      arij2010
      arij2010
      Inspiring
      March 1, 2018

      Hi,

      MAC or WIN ?

      TowhaTI
      TowhaTIAuthor
      Participating Frequently
      March 1, 2018

      Windows, I am trying to install creative cloud latest

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