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Participant
May 23, 2020
Question

Creative Cloud Installer keeps getting stuck

  • May 23, 2020
  • 1 reply
  • 531 views

It wont install for nothing, keeps getting stuck at 20%

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1 reply

kglad
Community Expert
Community Expert
May 23, 2020


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials