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karenp49690442
Participant
October 4, 2016
Answered

CREATIVE CLOUD INSTALLER NOT RESPONDING

  • October 4, 2016
  • 4 replies
  • 23180 views

Downloaded the creative cloud installer. When I double click it, I get a message that it is not responding. Running El Capitan OS X 10.11.3.

    This topic has been closed for replies.
    Correct answer Bani Verma

    Moving to Creative Cloud Download & Install​

    Hi Karenp49690442,

    As you have mentioned that the Creative Cloud installer is not responding, kindly disable the Antivirus, computer firewall temporarily and try again.If it still doesn't work, kindly download a fresh setup and install it from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

    Just in case if it still doesn't work, kindly follow the troubleshooting steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

    Let us know if this helps.

    4 replies

    D
    Digi Infosolutions
    Participant
    June 8, 2020

    Thanks. As per your suggestion, I disabled the anti-virus and followed the process. It got solved. I struggled for last two days with no solutions. But now it is done. It is a great relief.

     

    V
    vijaym20696478
    Participant
    July 6, 2017

    Just to add to this thread if anyone has issue-- if you run any kind of VPN, also turn that off as there's sometimes connection issue with trying to download.  I wish there was some kind of helpful message that would say network connection error or something, but anyway I figured it out finally.   Please also in the threads, if you are a moderator, please say "antivirus" spelled out instead of "av".  I had no idea what "av" was until I found this thread.

    K
    karenp49690442Author
    Participant
    October 11, 2016

    I updated my operating system as suggested by support to Sierra 10.12 and was able to install everything I needed.

    Bani Verma
    Bani VermaCorrect answer
    Legend
    October 4, 2016

    Moving to Creative Cloud Download & Install​

    Hi Karenp49690442,

    As you have mentioned that the Creative Cloud installer is not responding, kindly disable the Antivirus, computer firewall temporarily and try again.If it still doesn't work, kindly download a fresh setup and install it from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

    Just in case if it still doesn't work, kindly follow the troubleshooting steps shared here: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

    Let us know if this helps.

    P
    pauliner13960264
    Participant
    October 5, 2016

    Hello,

    I have the same problem, Creative Cloud installer doesn't respond. I tried the multiple troubleshooting tips you gave, with no result

    I tried going through the independant trial version of Photoshop, managed to connect to my ID account but got a P1 error message before it even started installing.

    Can you help ?

    By the way, I am running OS X El Capitan 10.11.3

    Bani Verma
    Bani Verma
    Legend
    October 5, 2016

    Hi Pauliner13960264,

    Kindly refer to the to steps shared in the following thread to manually remove the remnants of Adobe Creative Cloud desktop app from your machine : illustrator reinstalling free trial 1 day old! After this try the installation of Adobe Creative Cloud desktop app again and share the results.

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