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M
marchitectured
Participant
January 31, 2020
Question

creative cloud installing update fail

  • January 31, 2020
  • 1 reply
  • 217 views

i have been trying to instal the creative could update on mac os catalina version 10.15.3 (19D76) and it reaches 43% and then it failes error 1001, i follow the instructions on how to fix it but it does not work. (used the unistaller up to both repair and uninstall)

i dont know what to do!! 

thank you 

M

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 31, 2020

M, sorry you are facing so many problems installing the Creative Cloud desktop app.  I am showing that you have an Acrobat DC membership.  Is Acrobat DC currently installed and updated successfully?

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