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Participant
April 6, 2017
Answered

Creative Cloud installs outdated version of Lightroon

  • April 6, 2017
  • 1 reply
  • 155 views

Hi

When I installed creative cloud on a new laptop, I then got it to install PS and LR

In the case of LR it installed the base LR 2015 release, not the latest 2015.9

No amount of checking for updates, or logging out of my account or back in, or uninstalling LR and reinstalling has helped!

Please help!

This topic has been closed for replies.
Correct answer dbm705

Nope that's not the issue; the computer was way above the specs.

Turned out a complete clean reinstall was the the only thing that could fix the issue after four hours with Adobe Support.

But it does fix the issue...

1 reply

kglad
Community Expert
Community Expert
April 6, 2017

your computer has to meet specs including os version and 64 bit, System requirements for Photoshop Lightroom for Mac and Windows OS

dbm705AuthorCorrect answer
Participant
April 6, 2017

Nope that's not the issue; the computer was way above the specs.

Turned out a complete clean reinstall was the the only thing that could fix the issue after four hours with Adobe Support.

But it does fix the issue...