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redlester
redlester
Participating Frequently
Mar 3, 2020 9:44 AM UTC
Answered

Creative Cloud iOS app opens to blank page

I have seen posts regarding the desktop app, but I cannot open Creative Cloud on my iPhone XS, when I sign in it just loads to a blank screen.

 

I am on iOS 13.3.1

 

Is this just me or is anyone else having this problem?

 

I should add, this is using the Creative Cloud App, not trying to open it in Safari.

 

 

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PunkeauxCorrect answer
Participant
Apr 28, 2020 5:42 AM UTC

I just had this issue today after upgrading my phone. I was able to get to the UI by long pressing on the icon and pressing "search," then cancelling out of it. 

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3 replies

trinity5E40
Participant
Sep 23, 2020 11:42 PM UTC

why not

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PunkeauxCorrect answer
Participant
Apr 28, 2020 5:42 AM UTC

I just had this issue today after upgrading my phone. I was able to get to the UI by long pressing on the icon and pressing "search," then cancelling out of it. 

Translate
    determined_friend01AC
    Participant
    Sep 23, 2020 9:00 PM UTC

    Thank you! I have been looking for a solution to this for weeks and weeks. Just now came across this.

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