Creative Cloud is blocked.

Forum|Forum|3 years ago
October 3, 2022
3 replies
440 views

My creative cloud has been stuck on a self update at 42% "Creative Cloud Update". This is blocking me from accessing my new font downloads as well as other features such as signing out.

I have tried force quitting the application on my desktop as well as stopping all automatic updates.

How can I fix this?

File sync

This topic has been closed for replies.

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

B

Ben M

Community Expert

You might need to try re-installing the desktop app as well. I ran into this once and had to also go into the system library (mac) and delete preferences folders to get it unstuck.

kglad

Community Expert

use your task manager (win) or activitiy monitor (mac) to terminate.

then restart your computer and check if the update completed.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded