Creative Cloud is hanging at 41% installing update

Forum|Forum|8 years ago
June 12, 2017
4 replies
2492 views

This is on a Windows 10 box.

I've run the cleaner

I've logged out and back in

I've rebooted my computer.

My system should be fine running it :: Intel Core i7-6820 @2.7ghz 20gb Ram (64 bit)

What kind of hoops do I need to jump through to get this installed? It's kind of nuts.

I've been reading the various "hang up during install" threads..(kind of obnoxious how often this pops up). Shouldn't be this common.

Any help would be great..

Steve

Creative Cloud

This topic has been closed for replies.

Correct answer Himanshu*Gupta

Hi Swijr,

I understand that your CC desktop app hangs while updating. Please refer the below links.

Creative Cloud frozen while updating

Creative Cloud Update Hangs

If the above links don't help you then please uninstall your CC desktop app again and then download it using this link

https://adobe.ly/2r9uJBm - Windows

https://adobe.ly/2sKKUlG - Mac

Regards

Himanshu Gupta

B

BillCecilPhoto

Participant

The Windows link is "no longer active". Your support SUCKS!!!!!! Lightroom continues to hang at 43% install. I've uninstalled and retried 3 times! Why is this happening??? I will soon cancel my subscription and find another product!

SwijrAuthor

Participant

I'm not sure how this answer was marked as correct, since it wasn't. After MANY attempts I finally got it to work but none the links provided were any help and were in fact Mac related.