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L
Leo Coletta
Participant
February 6, 2017
Answered

"Creative Cloud is needed to resolve this problem"

  • February 6, 2017
  • 1 reply
  • 2870 views

Hello,

I have a little problem when installing the Creative Cloud Application Manager.

The problem:

When I install Creative Cloud - at the end of the installation when Creative Cloud launch- a message poppup telling "Creative Cloud is needed to resolve this problem".

If I close the message and reopen creative cloud, the same message shows.

What I have tried :

I know this is a common problem for users to have this error, so I tried what it is said : Delete OBBE folder. However it don't work and I still get the same message.

It don't work because this is the Creative Cloud Application Manager that is broken.

The source:

I think this problem come from the restoration of my computer (using restoration point.

Before this attempt I already had Creative Cloud App Manager with some software like Photoshop and Dreamweaver. However I had to restore my computer before the installation date due to a problem.

Now I am stuck. I have to tell that I only chose the trial version of these product and therefore I can't contact Adobe Support.

Thank you and sorry for my english

Best Regards,

Léo

This topic has been closed for replies.
Correct answer kglad

if you precisely followed the steps in message 1 and failed, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 6, 2017

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

L
Leo ColettaAuthor
Participant
February 6, 2017

Hello kglad, Thanks for taking the time to answer me. I just did a full reinstallation of the cc app using the cleaner. However the problem still here.

Best regards,

Léo

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 6, 2017

if you precisely followed the steps in message 1 and failed, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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