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kaustubht61021842
Participant
November 24, 2016
Answered

creative cloud is not installing on my mac os sierra

it says every time that i have to download the adobe installer advisor so can you plz tell me from where do i download it.

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    November 24, 2016

    Hi Kaustubht61021842,

    As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

    Let us know if this helps.

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    2 replies

    John M.24836307tban
    Participant
    June 12, 2022

    I have High Sierra, not Sierra on my laptop

     

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    November 24, 2016

    Hi Kaustubht61021842,

    As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

    Let us know if this helps.

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