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kaustubht61021842
Participant
November 24, 2016
Answered

creative cloud is not installing on my mac os sierra

  • November 24, 2016
  • 2 replies
  • 306 views

it says every time that i have to download the adobe installer advisor so can you plz tell me from where do i download it.

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Kaustubht61021842,

    As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

    Let us know if this helps.

    2 replies

    J
    John M.24836307tban
    Participant
    June 12, 2022

    I have High Sierra, not Sierra on my laptop

     

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    November 24, 2016

    Hi Kaustubht61021842,

    As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

    Let us know if this helps.

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