Skip to main content
H
HazmatPyro
Participant
September 27, 2018
Answered

Creative Cloud is not registering my subscription

  • September 27, 2018
  • 1 reply
  • 1482 views

I recently booted up Premiere pro and after a while, It started trying to log me in to Premiere. I restarted my computer because I had encountered that popup before and I knew that it never closes. So, I went on Adobe's website and my subscription was still there but I had never been charged for it more than once (Which was when I bought the All apps subscription). I knew from this that I there weren't any payment issues. I decided to open up Creative Cloud and the open button was there. I clicked it and after a while it started trying to log me in for an eternity again. I decided to log out and then in again. The open button was there but it got replaced by Start Trial after a while. I decided to wait until Creative cloud would debit me again and then check if it still wanted me to start a trial. it did.

Note: this error applies to all my apps

Please help me fix this. I can't unsubscribe from Creative Cloud and then subscribe again because I'll lose my discount which would be too costly for me.

This topic has been closed for replies.
Correct answer Bani Verma

I tried resetting the hosts file and all I found it in was this piece of text: "

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1       localhost
# ::1             localhost

"


Thank you for sharing this HazmatPyro, can you please reach out to us via phone or chat here? Contact Customer Care.

Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

For more information see: Contact Support FAQ: Unable to reach support through the "Contact US" link

Let us know if you have any questions.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
September 27, 2018

Hi HazmatPyro,

Sorry that you are having trouble using your Adobe CC apps as they are giving you a sign in loop issue.

Thanks for sharing the steps you have already tried, next, I would suggest that you try the steps and solutions shared in the following help document to resolve this issue: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Let us know if this helps.

H
HazmatPyroAuthor
Participant
October 2, 2018

After trying your fix, reinstalling Creative cloud and trying to contact Adobe's customer service team using a link that another person from Adobe sent me only to find out that the account seemed to have been deleted, this issue is still there.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 2, 2018

I have reviewed your Adobe ID (email address) you have utilized to post here and I can see an active Creative Cloud all apps membership registered on it. However, I can see that there have been no successful activation requests sent from your machine post 23rd Sept'18.

While trying the solutions given in the link I have shared above, did you see any Adobe related entries in your computer's hosts file?

If yes, then did you follow the steps given under 'Reset the host's file manually' to remove them?

The machine and the internet you are using is managed in an office environment? Or is it a personal computer and internet?

If it is managed then please check and confirm that you have access to ports 80 & 443 in order to let Adobe servers connect to your computer, see: Adobe Creative Cloud Network Endpoints.

Awaiting your response.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices