Creative Cloud is requesting a serial number

Thank You back on track

Date: Thu, 15 Aug 2013 09:40:02 -0700

From: forums_noreply@adobe.com

To: mohameduddin@live.com

Subject: help

Re: help

created by KRupani in Creative Cloud Download & Install - View the full discussion

Hi mmu0023,

I would suggest you to log out and log back in to the 'Adobe creative cloud' from preferences.

If this doesnt work then check the 'hosts' file

Location of 'Hosts' file

In Windows :-- C:\Windows\System32\drivers\etc\hosts Open it using 'Notepad'

In Mac :-- Open Finder window --->on the top click on 'Go' ---> click on 'Go to folder' ---> type '/etc' ---> open hosts file with textedit.

If you see any Adobe entries in the hosts file simply delete all those entries and then save the file.

Now launch the software ---> click on license this software ---sign in

Thanks

Kapil

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5597635#5597635

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.