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Bianca Maree Photography
Participant
January 11, 2018
Answered

Creative Cloud is stuck at "Updating Creative Cloud, please wait"

  • January 11, 2018
  • 1 reply
  • 2324 views

I have restarted, uninstalled, logged out, run the adobe repair tool and the app is still "updating please wait" with the circle just spinning.

I am trying to install apps for the first time and have no apps in the app section, just a Download error message saying to contact support

Please Help.

Windows opperating system

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi Jeff,

This is my personal computer on my home network.

My computer is operating on windows 8.1 and these the are hardware details.


Ok, thanks for the update Blanca32476478.

Your system is running a bit low on installed memory but otherwise should be able to run the current releases of most Creative Cloud applications.

Since you have already run the limited access repair tool, and you self-manage the computer, it will be necessary for you to review the settings for any installed software firewalls or any other software that might affect the ability of the Adobe Creative Cloud desktop application from connecting to the Internet successfully.  General guidance on the necessary settings can be found at Error downloading or updating Adobe Creative Cloud apps Blanca32476478.  If you need additional information then please contact the manufacturer of whatever software firewall or Internet security software that you are using Blanca32476478.

For a complete list of the required system requirements, to use Creative Cloud applications, see Adobe Creative Cloud system requirements .

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 11, 2018

Blanca32476478 what type of Creative Cloud membership are you utilizing?  Which Adobe repair tool are you referring too?  Could you please post a screenshot of the current error you are experiencing?  For information on how to post a screenshot see FAQ: How do I capture and post a screen shot or video? .

B
Bianca Maree PhotographyAuthor
Participant
January 11, 2018

Hi Jeff,

I am trying to install programs a run a trial first to test a  few programs before purchasing.

I followed the steps here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  to run the repair tool.

I have been trying to update for 24 hrs now with no luck just the below.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 12, 2018

Blanca32476478 is the computer you are evaluating Creative Cloud on your own personal computer and not managed by an organization or located in a restricted environment?

The Limited access repair tool, available at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications , only removes entries from the host file that may be blocking access to Adobe servers.  Based on the errors you posted Blanca32476478 it would appear you are attempting to evaluate Creative Cloud in a restricted environment.  If you can provide more details on the type of computer you are attempting to install on it would be beneficial.

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