Creative Cloud is trying to update with an older version

Forum|Forum|1 year ago
October 21, 2024
1 reply
177 views

I am running CC on Mac OS M1, and in Creative Cloud it says my installed version of Premiere v25.0 but then at the top under New Updates it's trying to install the update to v24.6.3

It won't clear and it fails to update, so I don't know how to clear it.

This topic has been closed for replies.

kglad

Community Expert

the circled update is for premiere pro and the circled installed version is photoshop.

you do have premiere pro v25 shown as installed, but you probably also have premiere pro v24 installed and are being prompted to update that v24 version

Jeffrey_A_Wright

Community Manager

Thanks for your question, DJ. From your screenshot, you are trying to apply 24.6.3 to your current installation of Premiere Pro. What error message do you encounter while trying to update the existing copy of Premiere Pro? Please see https://adobe.ly/3YHGnl7 for information on locating the fatal error preventing Premiere Pro. W Premiere Pro from updating.

Premiere Pro 25.0 is also listed in your screenshot. Is that version of Premiere Pro able to open and run successfully, DJSoulfeggio? ^JW

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