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Frazer28350537pijw
Participant
February 10, 2023
Answered

creative cloud issue

  • February 10, 2023
  • 2 replies
  • 1945 views

Hi, i recently moved from Lightroom from the app store to adobe directly as the deal with photoshop is better. I got rid of lightroom from my desktop and went to download the creative cloud. I kept getting the standard error message so i uninstalled a tried again. This time, the app got to 22% and got stuck. So i got rid of everything and tried again. Now when i install the creative cloud it goes from 5% straight to 100, closes the installation tool and says it will open the creative cloud, however it doesnt and there is no creative cloud in my apps. Losing the will to live with it ive been at it hours please help

    This topic has been closed for replies.
    Correct answer kglad

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 10, 2023

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      F
      Frazer28350537pijwAuthor
      Participant
      February 10, 2023

      Thankyou so much for this, its worked

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 10, 2023

      you're welcome.

      T
      Test Screen Name
      Legend
      February 10, 2023

      What is the "standard" error message, please? There is in fact more than one, believe it or not. 

      F
      Frazer28350537pijwAuthor
      Participant
      February 10, 2023

      Hi originally i was getting "adobe creative cloud needed to resolve the problem is missing or damaged" So i removed anything to do with it or the install off my Mac, as well as any lightroom files from when id had it off the app store. Then i ran the install on creative cloud and it stopped at 22% and didnt move at all. So i did the same again and tried again. Now, when i download the installer, double click it, run it, it goes from 1-2% to around 5% and then to the 100%. However, it then dissapears and nothing opens up and creative cloud is nowhere to be seen in my applications 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 10, 2023

      @Frazer28350537pijw 

       

      again, clean and reinstall per above.

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