creative cloud issues

Question

Hi allNot sure what happened, but my adobe creative cloud won't allow me to open photoshop, and lightroom crashes before opening. Bridge works. I have done the adobe cleanup and uninstall and reinstall with no success.Advice desperately needed.

AxelMatt · Answer

Do you have run the Adobe Creativ Cloud Cleaner Tool and restart you computer after you have uninstall the Adobe software?

If no then please do a clena reinstallation again by processing the steps below:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

If this doesn't help we need more details about your system.

Which operating system do you use? Is your system up-to-date, espec. the graphic driver?

Do you have run any protection programs like virus scan etc.?

Do you get any error messages? If yes please post the exact message or an screenshot.

What has been change on your system before the error occur?

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