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noelleoliveira
Participant
March 20, 2021
Question

Creative Cloud keeps logging me out and I can't use any applications

  • March 20, 2021
  • 1 reply
  • 187 views

Yesterday I was using Lightroom and Photoshop and Creative Cloud asked me to update the apps. As soon as it did, photoshop asked me to sign in again, then gave me error code 205 and kicked me out. Lightroom then said my trial period was over and I needed to buy something. I went to the Creative Cloud application and that asked me to sign in again. Once I did everything worked for about 5 minutes, until it logged me out again.

I called support 3 times. Each time they did something to log me in, it would seem to work until they hung up and I started working again and then it would do the same thing. I tried removing all adobe products and uninstalling creative cloud then re-installing it again, same thing. I tried going to a friends house to see if it had something to do with my internet connection, but that wasn't it either.

None of the troubleshooting I have found online works. HELP!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 20, 2021

it's not clear what you've tried so start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

    N
    noelleoliveiraAuthor
    Participant
    March 20, 2021

    Did that 4 times.

     

    I also deleted all Adobe products from my computer and uninstalled creative cloud then re-installed it.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2021

    then reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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