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Creative Cloud Keeps Logging Out

Forum|Forum|8 years ago
January 30, 2018
32 replies
57171 views

Does anyone have a solution to this problem? I've searched Google and this forum but I haven't found anything that works.
Here's what's happening: I log in to the Creative Cloud app and 2-3 minutes later it logs out, OVER AND OVER AGAIN. I've tried uninstalling it, downloading the latest version, and reinstalling it. It was O.K. for a couple of days but now it's back to logging out. ANY SOLUTIONS?

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Correct answer John T Smith

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

-and 'looping' https://forums.adobe.com/thread/1504792

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milton.hwang

Participant

Very infuriating issue. Had to be called back from Adobe Support 4 times and worked with them around 3 hours. Every. Single. Time. They ended up just creating a completely new Administrator account and concluded that there was something wrong with privileges to the account (already Administrator). They deleted and changed so many services on my computer, I'm not even sure if it will affect my computer in the future. Only solution for me seems to be using a different Administrator account to launch Adobe CC and their applications.

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peterb51596115

Participant

Very, very, very, very frustrating. Creative Cloud constantly signs me out. I've tried ALL the 'Delete' and 'Uninstalling' and 'Reinstalling' advice and it's still signing me out! Adobe wanted access to my machine but this is an office laptop and policy doesn’t allow third party remote access. But reading Milton_Hwang's account, who has the same issue, i'm not sure it would be wise having Adobe thrash around inside my laptop, deleting god knows what, with no apparent success. Prior to this issue everything was fine. I've never, never, had this issue and what's more frustrating is that Adobe wants its customers to solve this issue.

ElizabethG

Participant

Yep. Suddenly happening to me daily, sometimes twice or three times daily, with the latest CC update. Which means you're also signed out of any Adobe fonts that were turned on too, so documents won't print properly to PDF. This is a huge problem when deadlines are coming and you need to deliver a final PDF.

Had Adobe not managed to purchase and destroy all the competition along the way, they'd now be beholden to fix the many 8-year-old bugs, or risk customers jumping ship with their $52/month. There IS no other ship, is the problem. Antitrust issues, anyone?

Adobe, can you please address this? Lost time, lost work, lost wages, mounting frustration.

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rshorn238

Participant

I started having this probably on my work PC maybe the end of last year when there was an update. I have been working from home because of the pandemic and using my personal laptop and personal wifi. When I remotely connect to my work PC, I have the usual disconnecting issue. The other day I downloaded InDesign to my actual laptop because I was fed up with the disconnecting (my laptop is old and a little slow which is why I initially didn't dl it). I have not had to reconnect on my laptop once since then. I am not a techy person and I only know the basics of InDesign and the Creative Cloud and internet connections and all that. The only thing I can think of that is different is that my work internet connection is constantly switching between different IP addresses. The only reason I know this is because a vendor's website that I frequent constantly logs me out every few minutes. I emailed their IT guy and he said it's a security thing and that because my internet switches between two IP addresses it's consider a threat, or something like that. I have no idea if this has been mentioned previously in this thread but I wanted to throw that out there in case it coul help someone. Like I said, I am not an IT person so if anything I said doesn't make sense, please let me know.

jasonh74410337

Participant

Adobe Creative Cloud signs me out every 5 minutes

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phxmartyaz

Participating Frequently

Same for me. InDesign and the latest Illustrator will not open (yet it shows that it is inside the TasK manager) until I log out and log back in. Even then it's not a gaurantee to work. Beyond frustrating

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leahn28219741

Participant

I'm getting this exact same issue, creative cloud randomly signing me out. I'm wasting so much time having to keep signing back in again and again. I contacted adobe support and as I could sign in at that precise time, they couldnt find the issue and said I'd have to just put up with it!!!? Disgusting considering how much I pay for their service each month. Still no fix for this.

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peter_in_london

Participant

This issue has ocassionally bugged me too. Here's what worked for me on Mac this morning (after the 'correct answers' on this thread didn't):

Sign out of CC (won't be hard). Quit the CC app. Go to your Applications folder and find Adobe Creative Cloud.
Open the Uninstall app that's conveniently there (almost as if Adobe are expecting you to do this)
You'll have an option to 'Repair' the app instead of delete it. Choose that.
It then looks like it's simply downloading the latest version – let it do its thing.
Once it has finished, open the Creative Cloud app and sign in.

I did this several hours ago after being kicked out about 10 times in a row. So far, so good.

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NateW99

Participating Frequently

Peter thanks for the response and advice! I'm on a PC actually, but managed to get it to stop logging me out after, updating the premiere app, updating the adobe app, going into my internet connection settings and un-checking "autmoatically detect LAN settings" and then restarting my whole system. This isn't the first time this has happened and generally some combination of updating, re-installing, and re-starting seems to work.

But honestly, I really dislike how frequently Adobe posts updates for their apps. The updates seem to be rolled out too soon and are frequently buggy. I much prefer to stay on a stable working version until large projects are completed. Also I frequently share projects with collaborators and other editors and we're constantly having to update to buggy updates to all stay on the same version.

ADOBE PLEASE STOP UPDATING APPS SO FREQUENTLY, IT IS NOT HELPFUL.

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NateW99

Participating Frequently

Having this same problem!!! Trying to render a project for client, logged out every three minutes, can't complete the render. Infuriating and costing me money. Stop updating your program every month. Its unneccesary and inconvenient for your paying customers.

Drekker

Participant

Chiming in here as well. Loggin me out every 3 minutes, can't do my job. Very frustrating. Tried all the fixes suggested as well. No luck 😞

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marieb87670825

Participant

I had the same problem since I changed computer from one with win 7 till one with win 10. I almost gave up when I for some reason I dont remember logged in to the the cloud service. Not only to Creative Cloud, but also to the space where you can store files. I dont use that cloud space, but since I logged in I have not been automatically outlogged from Adobe.

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IMAGEDRUM

Participating Frequently

Good news (for me). It seems it is solved. For days long not logged out.

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Dave CRM

Participating Frequently

Spoke too soon. Back to the original login loop. Unbelievable. Offensive language removed by moderator.

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Anonymous

Out of curiosity, have you changed the email that your account is associated with? I've been trying to pin down this bug for about a year since clearly Adobe isn't, and I realized today that it all started about at the same time that I changed emails

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Dave CRM

Participating Frequently

So Adobe spent 1 1/2 hours or so yesterday doing most of the same troubleshooting as before, to no avail. The tech escalated the issue. I received a call today from an Adobe 'senior expert'. After a few minutes of following the senior tech's instructions, without giving them access for a change, they told me they had deactivated my computer from the back end. It appears to be working now. I'm logged in and working with several of the apps without incident. They then gave me a link to the usual solutions, which haven't worked ever, so I'm not sure why they bothered, but for now it appears to be solved for me.

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Dave CRM

Participating Frequently

I just spent an entire day scrubbing every single Adobe file and .dll and registry entry from my pc. Reloaded only CC, Acrobat DC, Indesign and Premier Pro. These are the programs I use to make my living every single day. Logged me out after I downloaded the programs. Today I started work on a video project and was LOGGED OUT IN THE MIDDLE OF AN EDIT!!!!!!!!!!!!!!!!!
Adobe absolutely sucks and if I can get my client to drop Adobe I will. That would mean approximately 30 licenses.
I absolutely DESPISE Adobe.

Marie Brück

Participant

yes, it's strange, but as I told here earlier already.. I recognized that it began troubling me with this when I refused logging in via facebook. So I tried that and used the fb-LogIn again - since then - the issue is gone. Many might fret about this and it might not be THE solution, but for me, it works, that's all that counts for me atm, I need to get my jobs done..

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Dave CRM

Participating Frequently

I’m happy that worked for you, but as I connect to multiple client FB accounts, and my Adobe business products are NOT connected to FB, the solution you present is irrelevant. I need to get work done as well, and I need reliable software to accomplish that. Anything that is not FB, but only works through a FB login is just useless

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